1. General 

1.1 By entering this website and placing an order you agree to the terms and conditions as set out below in which apply to the use of the Thrift View Bakery website which is operated by Thrift View Bakery.

1.2 Thrift View Bakery whose registered office is at Thrift View Bakery a sole trader authorised to conduct business in the United Kingdom ("Thrift View Bakery").

1.3 References to Thrift View Bakery as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Thrift View Bakery.

1.4 References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the Thrift View Bakery website, as well as for telephone orders and face to face in the store.

1.5 These terms & conditions also cover our marketing emails and any other associated promotional activity.

1.6 By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website, social, emails or via telephone.

1. 7 Before you place an order, if you have any questions relating to these Terms and Conditions, please contact our Customer Service team via email thriftviewbakery@gmail.com Thursday to Friday, 9:30am to 3pm. 

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2. Orders 
2.1    When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. 

2.2. By placing an order through our website, you are making an offer to Thrift View Bakery to purchase the goods outlined in your order upon the terms described in your order.

2.3 When you place an order, we will require your name, email address, credit/debit card, telephone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is required so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

2.4 We may not be able to change/amend or cancel your order once it's been picked for packing and dispatch.

2.5 After placing an order online, you will receive an email advising you that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you.

2.6 We will not be able to meet any obligations as a result of the following reasons:

• If the product you ordered is out of stock.

• We are unable to authorise your payment.

• If it is identified that there is a product description or pricing error.

• If customers do not reach any order criteria outlined in the Terms & Conditions.

• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

2.7 Should there be an issue with your order including authorising payment, one of our Customer Service team will contact you either by telephone or email. 

2.8 Thrift View Bakery reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Thrift View Bakery website.

2.9 When placing an order, you will be added to our email mailing list (under GDPR legitimate interest). However, should you wish to not receive mailings, you can unsubscribe via one the below options:
•    Amending your email preferences via the link at the bottom of each email. 
•    By clicking on the ‘unsubscribe’ link at the bottom of each email.  
•    Inform our Customer Service team via our Contact Us form and they will remove you. 

2.10 Once an order has been despatched from our warehouse, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.

2.11 You must check all items on receipt on deliver (the date you take ownership of the goods), as faulty or damaged items must be reported within 7 working days of receiving the parcel.

3. Product Pricing and Descriptions
3.1    Prices
All prices listed on this website, social media accounts and marketing material are correct at the time of publication. All items are shown and charged in pounds sterling (GBP £). Prices are subject to change with no prior warning. 

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Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

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We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website, social media accounts, marketing material are accurate at the time when they are either entered onto our system or printed. This also applies for promo codes created with the wrong discount. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

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Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

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On very rare occasions, an error may occur, and goods may be incorrectly priced on our website and/or mailings. In these circumstances, we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all.

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We reserve the right to correct any price errors as we see fit. If such a situation occurs, we will cancel your order and refund the price you have paid, and in addition will use reasonable endeavours to contact you and ask you whether you wish to repurchase the item at the correct price. If we are unable to contact you, we will proceed to cancel your order and refund the price you have paid.

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3.2 Sales Price Adjustment 
Thrift View Bakery is happy to offer a Sale Price Adjustment on items purchased up to seven days prior to the start date of the sale. The same item must still be available at the time of your request and before any sale price adjustment can be made and the difference will then be issued in the form of a credit note which is valid for one year.

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We are unable to offer a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down. Sales item are non-refundable. 

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3.3 Product Descriptions
Every care has been taken to ensure that the description, ingredients and specification of our products are correct at the time of publication. Including dimension measurements which are approximate. However, specifications and descriptions of products on this website are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. 

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While we strive to list all ingredients accurately, please be aware that all food is prepared in a kitchen that handles allergens, and cross-contamination may occur. It is your responsibility to check the product information or contact us directly if you have specific dietary requirements or allergen concerns.

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While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or device used to view the products.

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Please note we cannot be responsible for any third-party articles, websites or all other external press for price discrepancies and the advertising of out-of-stock items. We will not be in the position to refund any price discrepancies between such articles and our website.

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3.4 Product Variation
All of our products are handmade and/or have a rustic finish, shape, colour, natural imperfections, texture and may vary from the picture you see on our website, and/or from one product to the other if you order more than one. Dimensions may also slightly vary. This applies to all products described as “Artisan”, “Handmade”, “Traditional”. Some items are manufactured from natural sources, so size and colour may vary slightly making each piece completely unique

4. Payment Methods 
We accept payment from all major credit and debit cards: Visa, Mastercard, AMEX, Diners and Maestro. These are secure and fast ways to make a payment. Your payments are secure with SSL encryption, ensuring your personal and financial information is protected at all times.

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Please note that you will be charged straight away for the entire value of the order. This is also the case for items which are pre-ordered which you will not receive straight away or with the rest of the in-stock items.​

5. Packaging​

We seek to end packaging waste and its undesirable effects on the environment. We prioritise the use of recyclable packaging and try our best to find ethically sourced materials. We are committed to only using necessary packaging and easily recycled materials wherever possible.

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6. Order Cancellation 
If you wish to cancel your entire order and return it to us, under the Distance Selling Regulations, you must let us know within 3 working days of receiving your order by telephone or email. . 

Your right to cancel an order for goods starts from the moment you place your order and ends 14 days from the day you receive your goods. 

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Please contact our Customer Service team at xxx or via email at xxxx to cancel your order. If you have already received your orderer, you will need to return the entire order at your own expense. Once we receive the return, we will investigate the issue and either replace the product or issue a full refund to your original payment method.

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Please ensure to read all care instructions and product disclaimers, as food items may vary due to their organic nature. If an item is not handled according to the care guidelines and it has been damaged, we cannot accept responsibility and will not issue a replacement or refund.

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7. Delivery & Returns

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8. Food Safety & Hygiene Policy

You can read our full Food Safety & Hygiene Policy here.

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8. Cookies Policy

You can read our full Cookies Policy here.

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9. Allergens & Ingredients Policy

You can read our full Allergens & Ingredients Policy here.

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10. Complaints Procedure

We are committed to providing the best service and products to our customers. If you are unhappy with any aspect of your experience, we encourage you to Contact Us so we can address your concerns promptly. To make a complaint, please Contact Us with details of the issue, your order reference (if applicable), photos of the products and your contact information. We aim to acknowledge your complaint within 2 working days and resolve it within 7 working days. Your feedback is valuable, and we appreciate the opportunity to make things right. 

Updated: 27/01/2025