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FREQUENTLY ASKED QUESTIONS
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What are your opening hours?Monday: Closed Tuesday: Closed Wednesday: Closed Thursday 9:00 am to 3:00 pm Friday: 9:00 am to 3:00 pm Saturday: 10:30 am to 12:00 pm Sunday: Closed Please check our Contact Us page for Bank Holiday Opening times.
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Where is your bakery located?Thrift View Bakery is located in Cranfield Village, Bedfordshire. Our address is: 9 Thrift View Cranfield Bedfordshire MK43 0HA Tel: 07762 880991 On Thursdays and Fridays our store is located at Thrift View Bakery at the above address. On Saturday's please visit our pop up stall at House to Haven, 130a High Street, Cranfield. MK43 0BS. www.housetohaven.co.uk On the 1st Saturday of each month please visit Cranfield Market located at the Cranfield Community Centre, Thillans, Cranfield, MK43 0FZ
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How can I place an order?You can pre-order online anytime, just visit our Order webpage. Pre-orders are available for collection on Thursdays and Fridays from Thrift View Bakery and on Saturdays at our pop up stall located at House to Haven.
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Do you offer delivery or only in-store pickup?We offer collection only. You can find our locations here.
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How will I know when my order is ready for collection?When placing your order, you can choose a preferred collection date - Thursday, Friday, or Saturday. Once your order is processed, you’ll receive a confirmation email with the collection details. Please wait until you’ve received this email before visiting.
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How can I contact you?You can contact us through our Contact Us form anytime or call 07762 880991 within opening hours.
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How far in advance do I need to place an order?Please provide at least 48 hours' notice for your order. You can pre-order online for collection on a Thursday, Friday or Saturday.
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How can I cancel my order?If you decide to cancel your order for any reason, please get in touch with us via our Contact Us form within 48 hours of placing your order. Unfortunately, we are unable to process refunds for cancellations made after 48 hours.
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Do you bake gluten-free, vegan, sugar-free, halal, or kosher options?We offer vegan options. However, the bakery is not equipped to provide a gluten-free environment or other specialised requirements.
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What flavours of bread and pastries do you offer?We offer a variety of artisan breads, such as White and Wholemeal Sourdough, as well as pastries like Cinnamon Buns, Blueberry Frangipane Slices, and Cranfield Buns, with some seasonal products and flavours varying.
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What type of ingredients do you use?We use only the finest ingredients to craft our baked goods. From British-farmed flour to premium butter and carefully selected seeds, every ingredient is chosen for quality and flavour. White bread Manitoba flour from Marriages Mill Heritage wheat from Lincolnshire. Black wheat grain from Hodmedods Eggs and sausage meat from Evans the Butchers, Upper Shelton Butter from The Edinburgh Butter Company. You can read more about us and our ingredients here.
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Do you use artificial flavours or preservatives?We do not use any artificial flavours or preservatives, additives, enzymes, improvers, or stabilisers and absolutely no commercial yeast.
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Can I customise my order (e.g., flavour, size, or design)?We’re happy to customise large orders or for a special event! Simply get in touch with us to discuss the details.
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How long will your bread and bakes stay fresh?Sourdough bread stays fresh for up to 4 days, while other bakes are best enjoyed on the same day. All our breads can be frozen up to approx one month.
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Can I freeze your bread?Our bread can be frozen up to approximately 6 months. We recommend slicing it before freezing.
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Do you offer seasonal baked goods for occasions like Christmas or Easter?Yes, we offer seasonal treats such as Hot Cross Buns for Easter and Mince Pies at Christmas. You’ll be able to pre-order these here, and be sure to keep an eye on our Facebook or Instagram for updates.
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Can you cater for large events or weddings?We can provide catering for large events or weddings with sufficient notice. Simply Contact Us to discuss your requirements.
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Do you require a deposit for large orders?We do ask for a deposit on large orders, just get in touch and we'd be happy to discuss this with you.
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What is the minimum order for pastries or cookies?xxxxxxx
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Do you run baking workshops or classes?You can join our artisan baking workshops, in-person or online. Learn to craft delicious handmade bread and pastries with expert guidance. Perfect for beginners and baking enthusiasts alike! Visit https://www.thriftviewbakery.com/workshops or Join Our Waitlist for Upcoming Workshops >
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Do you sell gift hampers?Not currently, but we are currently exploring this option.
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What payment methods do you accept?We accept all major debit and credit cards including AMEX. You can also pay via Apple Pay and Google Pay.
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Do you sell gift cards?At the moment, we do not sell gift cards.
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Is your packaging recyclable and eco-friendly?We care about the planet so all our packaging is recyclable and eco-friendly.
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Do you have a blog?Our "Inside the Oven" blog is where we share baking tips, behind-the-scenes stories, recipes, and updates from Thrift View Bakery. You can read our latest posts here.
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Where can I find your Allergens and Ingredients Policy?You can view our Allergens and Ingredients Policy on our website, here: https://www.thriftviewbakery.com/allergens-and-ingredients-policy
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Where can I read your Terms and Conditions?You can find our full Terms and Conditions on our website, here: https://www.thriftviewbakery.com/terms-and-conditions
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Where can I find your Returns Policy?Our Returns Policy is published on our website, here:
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Where can I read your Cookies & Privacy Policy?Our Privacy Policy is available on our website, here: https://www.thriftviewbakery.com/privacy-policy Our Cookies Policy is available on our website, here: https://www.thriftviewbakery.com/cookies-policy
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How do I report a problem with your website?If you encounter any issues with our website, please feel free to Contact Us with a description of the problem. We'll look into it as quickly as possible and work to resolve any issues. Thank you for your patience.
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How do I make a complaint?We are committed to providing excellent customer service and quality products. If something isn't right, we're ready to help find a quick and fair solution. Please visit our Complaints Policy for details on how to submit a complaint or Contact Us.
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